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ICE Digital Trade User Support


Our aim is to provide outstanding support to all customers. We currently support all our users in-house out of our UK offices.

Support is provided on the following basis:

  • CargoDocs electronic Bills of Lading (eB/Ls), eUCP and BPO – 24/7/365
  • CargoDocs electronic Barge Receipts (eBRs) – 24/7/365
  • TraceDocs, eSDS, Barge Trader solutions – 9:00-17:00 Monday-Friday (UK time excluding regional holidays)

Our live Support Team is supplemented by training videos, user guides, our proprietary eLearning platform CargoDocs Academy, quick guides and other resources which are all readily available via web.

Contact details for our Support Team are as follows:

EMEA Support: +44 20 3102 6611
Americas Support: +1 832 497 2611
Asia Support: +852 5808 4511
Australia Support: +61 8 7123 4151
ARA Barges Support: +31 85 8888 121