Skip to main content

Work at essDOCS

essDOCS brings highly talented and passionate people together in a creative and cooperative environment, ensuring that we help both our customers and our employees succeed.

If you think that you have the energy and skills to thrive at essDOCS, send us your CV and cover letter to hradmin@essdocs.com or check below for current vacancies.


DevOps Engineer

Reports to: SVP Operations & Security

Location: London, UK

Salary: Market salary based on experience

Availability: Immediate

We're on a mission to digitize an entire industry! Want to join forces?

essDOCS is recruiting for its Technical Operations team based in central London. The successful candidate will be an intelligent, intuitive, hardworking individual with experience working in highly secure, highly available operations with disaster recovery sites. As a DevOps Engineer you will be joining our existing Technical Operations team to perform day-to-day tasks such as ensuring the capacity, security, availability and manageability of the infrastructure to maintain highly functional web applications. 

This role provides an excellent opportunity for you to join a collaborative team environment that encourages knowledge-sharing and personal development. Our company is growing at a phenomenal rate and you, as an extremely competent professional, will play an instrumental part in essDOCS’ growth.

Day-to-Day / Requirement

  • Exposure to supporting a highly available, secure customer facing web site/application
  • Experience working in Agile environments with DevOps principles 
  • Strong AWS experience, Infrastructure as a Service and as Code 
  • Continuous Integration / Continuous Delivery / Continuous Deployment using Jenkins
  • Maintain, plan ahead, design and manage scalability of platform infrastructure 
  • Puppet, Packer 
  • CloudFormation 
  • Good knowledge of networking including TCP/IP, DNS, Routing, Firewalls, VPN
  • Linux (CentOS based) 
  • MySQL compatible database and Apache Tomcat webserver
  • Security best practices 
  • Monitoring systems and software 
  • Strong analytical and problem-solving skills with a high attention to detail 
  • Provide on-call services as and when required
  • 5 years minimum work experience in relevant discipline
     

Nice to Have

  • Splunk expertise
  • SOC2 experience
     

Apply Now

Please apply via LinkedIn or send your CV and cover letter to steve.rigby@essdocs.com
 


Junior Application Support Analyst

Reports to: SVP Operations & Security and Support Team Lead

Location: Athens, Greece

Salary: Market salary based on experience

Availability: Immediate

essDOCS is a dynamic, emerging growth company looking for a Junior Application Support Analyst to join our Application Support Team in supporting and maintaining a ground-breaking solution eliminating paper from the ocean as well as inland shipping and commodity trading industries. Your role will be to assist in meeting customer and internal SLA’s through the provision of support and maintenance of essDOCS suite of applications.

Main Purpose of the Role

To work within a fully functional application support team through helping to implement and maintain support of a hosted document management and exchange system. The key objectives will be to: 

  • Play an active role in a small team of essDOCS support staff in the provision of 1st line client support
  • Ensure that SLAs are maintained, and tasks are carried out according to defined process
     

Key Tasks and Responsibilities

  • 1st line support for all essDOCS applications
  • Provide initial point of contact for application support (call logging) 
  • Customer onboarding and initial setup 
  • User account management  
  • General administration
  • Provide cover for Customer Success Team as and when needed
     

Essential Requirements

  • 2 years’ minumum experience working in a customer-facing environment; any helpdesk experience highly advantageous  
  • Good communication skills
  • Self-disciplined and focussed with good time-management and multi-tasking skills  
  • Able to work on own initiative
  • Excellent English language skills, both verbal and written
  • Eager to learn and develop
     

Apply Now

Please send your CV and cover letter to Ilias.kappatos@essdocs.com