User Support

ESS aims consistently to provide outstanding support to all customers.  As such, we support all Users in-house, currently through ESS’s UK office.  (The HelpDesk will transition to a follow-the-sun approach, over the next 18 months.)

Support is provided on the following basis:

  • CargoDocs™ - 24/7/365
  • Other Services – 9:00-17:00 Monday-Friday (UK time excluding regional holidays)

Our live HelpDesk is supplemented by training videos, user guides, quick guides and other resources, which are all available online via the ESS-Databridge™.

Contact details for our HelpDesk are as follows:

Phone: +44 20 3102 6611

eB/Ls time has come! by Lloyds List

Thursday June 16, 2011
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ESS is the leading provider of original electronic trade and shipping document solutions enabling immediate cost savings through significant operational, working capital, visibility improvements and realized straight-through processing. Learn how ESS can help your business.
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Select this market to learn more about ESS solutions for Energy shipments on tankers and barges for crude, refined products, petrochemicals and gas trades.
Select this market to learn more about ESS solutions for Liner Carriers, NVOCCs, Cargo Owners, Banks and Customs Agencies involved in trading, financing or administrating containerized cargo shipments.

Solutions for terminals, refineries, storage facilities and asset owners

ESS's Terminal Solutions provide a range of web-based eDocs Solutions which significantly improve processes associated with shipping documentation for Tanker and Barge movements; distributing REACH / GHS compliant safety data sheets ; sending eADs or RoRs under EMCS; and meeting jet fuel traceability requirements under Des Stan 91-91 i7. Learn more about Terminal Solutions

Solutions for Carriers

ESS's Carrier Solutions provide a range of web-based eDocs Solutions which significantly improve processes associated with shipping documentation for Tanker and Barge movements and providing visibility of all shipping eDocs across the fleet; meeting jet fuel traceability requirements; receiving eADs and sending RoRs under EMCS and managing electronic safety data sheets sent under SOLAS requirements. Learn more about Carrier Solutions

Solutions for Shipper / Equity Holders

ESS's Shipper Solutions provide a range of web-based eDocs Solutions which significantly improve processes associated with shipping documentation for Tanker and Barge movements; distributing REACH/GHS compliant safety data sheets; and meeting jet fuel traceability requirements under Des Stan 91-91 i7. Learn more about Shipper Solutions

Solutions for Importers / End Receivers

ESS's Receiver Solutions provide a range of web-based eDocs Solutions which significantly improve processes associated with shipping documentation for Tanker and Barge movements; meeting jet fuel traceability requirements under Des Stan 91-91 i7; receiving eADs and sending RoRs under EMCS; and managing received electronic safety data sheets sent under REACH/GHS requirements. Learn more about Receiver Solutions

Solutions for Traders / Oil Companies

ESS's Trader Solutions provide a range of web-based eDocs Solutions which significantly improve processes associated with shipping documentation for Tanker and Barge movements; meeting jet fuel traceability requirements under Des Stan 91-91 i7; and sending or receiving electronic safety data sheets sent under REACH / GHS requirements. Learn more about Trader Solutions

Solutions for Trade Finance Banks

ESS's Trade Finance Bank Solutions provide a range of web-based eDocs Solutions which significantly improve processes associated with letter of credit automation and processing for Tanker and Barge movements received under eUCP600 documentary credits. Learn more about Bank Solutions

Solutions for Ship Agents

ESS's Ship Agent Solutions provide a range of web-based eDocs Solutions which significantly improve processes for Ship Agents associated with the creation and management of shipping and inspection documentation for Tanker movements. Learn more about Ship Agent Solutions

Solutions for Surveyors

ESS's Surveyor Solutions provide a range of web-based eDocs Solutions which significantly improve processes for Independent Inspectors associated with the signing, management and distribution of shipping and inspection documentation for Tanker and Barge and meeting jet fuel traceability requirements. Learn more about Surveyor Solutions

Solutions for Forwarders

ESS's provide a range of web-based eDocs Solutions which significantly improve processes for Forwarders associated with the creation and management of shipping and inspection documentation for Tanker and Barge movements. Learn more about Forwarder Solutions

Solutions for Custom Authorities

ESS's provide a range of web-based eDocs Solutions which significantly improve processes for Customs Agencies associated with the receipt, management and archiving of shipping and inspection documentation for Tanker and Barge movements. Learn more about Customs Solutions

Solutions for Chambers of Commerce

ESS's provide a range of web-based eDocs Solutions which significantly improve processes for Chambers of Commerce associated with submission, receipt and verification of shipping and inspection documentation for Tanker movements. Learn more about Chamber of Commerce Solutions

Solutions for Container Lines

CargoDocs™ for Liner enables container lines to draft, issue and manage original electronic ocean, port-to-port, multimodal, etc., bills of lading, waybills and related documents. Learn more about Liner Carrier Solutions

Solutions for Forwarders, 3PL and 4PL

CargoDocs™ for Liner enables Forwarders, 3PLs and 4PLs lines to draft, issue and manage original electronic house bills of lading, waybills and related documents. Learn more about NVOCC Solutions

Solutions for Shippers, Equity Holders and Exporters

ESS provides a range of web-based Solutions which significantly improve processes associated with managing shipping documentation, presenting full document sets (eDocs including the eB/L) to banks, automating the end-to-end trade finance process, and takes out the cost and risk associated with lost or delayed paperwork. Learn more about Cargo Owner Solutions

Solutions for Importers and End Receivers

ESS allows an importer / end receiver to obtain an overview of their full document sets faster (eDocs including the negotiable eB/L), allowing for earlier payment and ownership of cargoes, opening up a wider range of trade finance options. Customs clearance process can be streamlined and the cost and risk associated with lost or delayed paperwork are reduced. Learn more about Cargo Owner Solutions

Solutions for Chambers of Commerce

ESS enables Chambers of Commerce to manage original electronic Certificates of Origin. Learn more about Chamber of Commerce Solutions

Solutions for Customs

ESS provides Customs Authorities with a free service enabling them to receive and manage original electronic documents required by Customs. Learn more about Customs Solutions

Solutions for Banks

ESS's Trade Finance Bank Solutions provide a range of web-based eDocs Solutions which significantly improve processes associated with letter of credit automation and processing for Containerised LCL or FCL Cargo movements received under eUCP600 documentary credits. Learn more about Trade Finance Bank Solutions