ESS adopts a tried and tested process for quickly and seamlessly onboarding new customers globally.  Onboarding typically involves the following stages:

Preparation Phase: This phase involves collecting relevant configuration information and agreeing a plan for onboarding the customer teams and/or offices

Training & Familiarization Phase: This phase involves an initial group using the service for a one week period, after training, to ensure the service meets your organisation’s needs

Live Testing Phase: This phase involves using eDocs, to replace paper if applicable, in a select trade or within a specific region to ensure successful change management

Organization Rollout: This phase involves rolling out the relevant service(s) across your organisation

Typically training is undertaken via web-conference; however, ESS also offers onsite training and train-the-trainer.  ESS provides additional Services to support onboarding as required:

• Process Consulting: to review current processes with regard to industry best practice and, if required, provide potential process improvements.   ESS can also assist with implementing new processes as part of a Change Management Process. 
• Project Management: onboarding of all non-pure-web users is managed as a project, whereby ESS will lead all Project Management activity to ensure a timely and on-budget delivery of the project.
• Change Management: migration from paper to eDocs by definition requires change management; ESS implements well tested processes to ensure a seamless and successful change in process across your organization as required, i.e., team by team, region by region, etc.
• Cost Benefit Analysis: If required, ESS works with customers to develop Cost Saving Analysis either prior to or during initial adoption of ESS’s services.
• Professional Services: If customisation of ESS’s services is required for successful implementation, this work is managed as a project and undertaken on a Professional Services basis.

Onboarding is undertaken by ESS’s Account Management Team.  When onboarding is completed, your Account Manager will introduce customers to the ESS Support Desk, which provides ongoing User and Technical Support on a 24/7/365 or 9-5/5 basis, depending on the service used.  For more information visit our Support Desk.